Migration Support

We're with you all the way - before, during, and post migration. Our expertise provides customers with the reassurance they need.

Why do you need support?

Organisations have now become reliant on IT to facilitate normal business functions, and outage on any IT system can easily cause a business to grind to a halt. By leaving us to focus on what we do best - managing your IT, you'll be able to focus on what you do best - managing your business.

We understand that our customers not only need help and guidance with the solution selection process, but additionally with implementation training, and critically, with support of their solution once it has been implemented. Elyzium has the fortunate position in today's marketplace of employing a team of highly skilled consultants with broad architectural knowledge, in-depth technical skills, and unlimited access to developers and product support personnel in IBM research and development facilities, gained through attainment of our IBM Premier Business Partner status.


XpertCare Support for Post Migration

Elyzium's XpertCare™ portfolio allows your business to:

  • Speak with consultants who are already familiar with your TWS implementation. This familiarity has a proven track record of reducing recovery times from failures
  • Engage consultants to advise on and resolve queries that are not handled by IBM's standard Software Subscription and Support
  • Benefit from a quarterly Technical review

There are two levels of support offering;

XpertCare™

Deliverables:

  • An annual Licence Audit of all your IBM Software
  • A monthly e-bulletin with product updates and latest fix-pack information
  • A quarterly Technical review with your dedicated Account Manager
  • Unlimited Business Hours Telephone Support (9-5.30, Monday-Friday)

XpertCare 24/7

Deliverables:

  • An annual Licence Audit of all your IBM Software
  • A monthly e-bulletin with product updates and latest fix-pack information
  • A quarterly Technical review with your dedicated Account Manager
  • Unlimited 24/7 Telephone Support (24 hours a day, 7 days a week for 365 days a year)

For more information please call 01204 373515 or email sales@elyzium.co.uk.